Refund policy
14-Day Healthy Plant Guarantee
We care about your experience and will do everything we can to make sure you have a great one. If you receive a damaged or otherwise compromised plant, please advise us and send a photo within 3 days of receiving it. We offer a 14-Day Healthy Plant Guarantee and if the condition of your plant within that time is not right, we will replace it, offer a credit or a refund.
Covered By Our Guarantee
- No roots
- Root Rot
- Disease
- Broken Stems
- Pest infestation - Please note that most pests on leaves can be easily removed with mild soapy water or by spraying them with 70% Isopropyl alcohol.
- Numerous broken or missing leaves
- Incorrect or missing product
- Visible damage to pots, planters, or other accessories (excluding packaging)
Not Covered By Our Guarantee
- Dried or witted bottom leaves - naturally occurring in all plants; can be easily pulled off without damaging the plant.
- Potting soil on leaves - easily washed off with first watering
- A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact
- Minor color or shape differences from product photos - many succulents change color/shape continuously
- Assorted products that differ from product photos - assortment is the horticulturist's choice
- Extreme neglect and disregard of proper care instructions
Editing an Order
If you would like to edit your order, you can email us at bonjour@cactusenligne.ca. In the case that a plant has arrived damaged, please refer to our 14 Day-Healthy Plant Guarantee. Otherwise, orders are not refundable and we cannot accept returns.
Deposits for weddings or other events are non-refundable within 30 days of the scheduled event.